FAQ
Products and Sizing
What size are T. Jazelle bracelets, and are they adjustable?
All gemstone, beaded bracelets are designed around a standard size 7 inch wrist, but every bracelet can be custom-sized. Our customers typically order between sizes 6 to 8, but bigger or small sized gemstone bracelets are not uncommon. Add a note on your cart page with your preferred wrist size and our team will size your bracelet perfectly.
What are T. Jazelle bracelets made of?
T. Jazelle bracelets are typically hand crafted with materials like genuine semi-precious gemstones, stainless steel, gold plated stainless steel, sterling silver or 14K gold-plated sterling silver.. Because the gemstones are natural stone, slight variations in color and pattern are normal — it's part of what makes each bracelet one of a kind. All bracelets are handmade in the USA.
Are T. Jazelle gemstones real/natural?
Yes. gemstones we use are a genuine, natural semi-precious stone (think jade, agate, moonstone, larimar, and more), very rarely will we use glass or synthetic. If we do this will be called to attention in the products description. Because each stone comes straight from the earth, you may notice subtle variations in color, pattern, or clarity from piece to piece. That's not a flaw, it's proof you're wearing something the earth actually made. No two T. Jazelle bracelets are ever perfectly identical, which is exactly what makes yours yours.
Can children wear T. Jazelle bracelets?
Our bracelets are not intended to be worn by children younger than 5 years old.
Do you offer gift packaging?
Every online order design ships in a T. Jazelle box with a meaning card. Custom notes available on request.
What is T. Jazelle's warranty policy?
Our bracelet's lifetime warranty pertains specifically to the stringing of the bracelet. If a bracelet's string ever becomes damaged we encourage you to send your bracelet back to us to repair free of charge. Our only request is customers cover all shipping costs. If bracelets are discovered to be defective within 30 days of purchase we're happy to replace this item at no extra charge.
What if I can't find an item I'm looking for?
We're happy to help. Please contact us at info@tjazelle.com and we'll do our best to help.
Rewards and Gift Cards
Do you have a rewards program?
You bet we do! TJ Stacks. Earn points per dollar spent, birthdays, leaving reviews and referral rewards, redeemable for discount codes. Create your rewards account HERE
Do you offer gift cards?
Yes! E-gift cards delivered by email, non-refundable. You can purchase gift cards HERE
Where can I use my T. Jazelle gift card?
Online at tjazelle.com or in the West Dennis boutique only — not accepted at retailer locations.
Shipping and Delivery
Do you ship internationally / overseas?
Yes, worldwide. International shipping costs apply at checkout; free shipping ($75+) applies to domestic (US) orders only.
How much is shipping, and do I qualify for free shipping?
Shipping is free on all domestic (U.S.) orders of $75 or more — no code needed, it's applied automatically at checkout. For orders under $75, or for international orders, shipping costs are calculated at checkout based on your location and delivery method.
How long does it take for my order to ship?
Orders typically ship within 24 hours of being received, excluding Friday–Sunday (offices closed weekends). You'll get a shipping confirmation email with tracking within 24–48 hours of fulfillment. During busier periods shipping might take a day or two extra.
Do you ship on weekends or holidays?
No. Weekend and holiday orders are processed the following business day.
Can I change my shipping address after placing an order?
Contact info@tjazelle.com immediately — not guaranteed, but the team will try our best.
Can I cancel or change my order after submitting it?
Contact info@tjazelle.com as soon as possible — orders are processed quickly, so changes aren't guaranteed, but we'll do our best.
Returns and Payment
What is your return policy?
Returns accepted within 30 days of delivery. Items must be unused, in original packaging, with the meaning card included. Contact info@tjazelle.com for instructions.
Are shipping fees refundable?
Shipping fees are non-refundable on returns.
Can I pay with two different credit cards on one order?
Unfortunately no. One card per order online.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), plus Apple Pay, Google Pay, Shop Pay, PayPal, and Venmo. All transactions are processed securely at checkout.
Account and Support
I'm having trouble accessing my account — what do I do?
Use the password reset link on the login page, or contact the team directly for help.
How do I contact T. Jazelle?
Email info@tjazelle.com, or visit the our contact page HERE
Do you have a physical store I can visit?
Yes — T. Jazelle Boutique, 416 Main Street, West Dennis, MA 02670. Please check our homepage for our stores current hours.

























